3D Printing Service Disclaimer and Agreement

3D PRINT SERVICE AGREEMENT AND DISCLAIMER

W0AEZ Radio Gear LLC – Updated 2025

This 3D Print Service Agreement and Disclaimer (“Agreement”) governs all 3D printing services (“Service”) provided by W0AEZ Radio Gear LLC (“Company,” “W0AEZ,” “we,” or “us”).
By submitting a model, requesting a quote, or purchasing a print, the customer (“Customer”) acknowledges and agrees to the terms below.

1. DESIGN RESPONSIBILITY & MODEL INTEGRITY

1.1 The Customer is solely responsible for ensuring that their design is structurally sound, printable, and appropriate for the intended use.
1.2 W0AEZ does not modify, repair, or validate models unless agreed upon in writing.
1.3 W0AEZ is not responsible for print failures or performance issues resulting from poor model design, insufficient wall thickness, weak geometry, improper tolerances, or incompatible assembly fit.

2. PRINT ACCURACY & TOLERANCES

2.1 Due to the nature of FDM/FFF 3D printing, Printed Items may contain minor imperfections, including:

  • Layer lines

  • Support marks

  • Slight warping

  • Small surface artifacts

  • Color or finish variations

2.2 Dimensional variances of ±0.5 mm or ±1% (whichever is greater) are considered acceptable and are not defects.
2.3 Exact dimensional accuracy, perfect surface finish, and injection-molded appearance cannot be guaranteed.

3. MATERIAL SELECTION & SAFETY

3.1 The Customer is responsible for choosing the appropriate material for their application.
3.2 Unless explicitly stated:

  • Printed Items are not food-safe.

  • Printed Items are not heat-proof or UV-resistant.

  • Printed Items are not electrically insulated or fire-rated.

3.3 The Customer assumes all risks associated with material performance.

4. PROHIBITED MODELS

The Customer agrees not to submit models that are:

  • Weapons or weapon components

  • Illegal in any jurisdiction

  • Designed for life-safety or emergency-critical use

  • Regulated, restricted, or requiring certification (e.g., medical devices, PPE, automotive safety parts)

  • Intended to circumvent laws or security systems

W0AEZ may refuse or cancel any job at its sole discretion.

5. INTELLECTUAL PROPERTY & CUSTOMER RIGHTS

5.1 The Customer warrants they possess the legal rights to print any submitted files.
5.2 W0AEZ is not responsible for any copyright, patent, or trademark disputes arising from Customer-submitted designs.
5.3 W0AEZ may retain copies of submitted files solely for the purpose of fulfilling the transaction and handling potential reprints or support issues.
5.4 W0AEZ claims no ownership over the Customer’s design.

6. QUALITY, INSPECTION & DEFECT REPORTING

6.1 All 3D printed items are custom-made and non-returnable, except in the case of confirmed printing defects.
6.2 The Customer must inspect Printed Items within 7 days of delivery and report defects with:

  • Clear photos of the item,

  • Description of the issue,

  • Order details.

6.3 Claims submitted after 7 days may not be accepted.
6.4 Post-processing performed by the Customer—including sanding, drilling, gluing, painting, heating, or modifying—voids any defect claim.

7. REPRINT POLICY

7.1 W0AEZ may provide a reprint only if the defect is confirmed to result from:

  • Printer malfunction

  • Material defect

  • Incorrect print settings used by W0AEZ

7.2 Reprints will not be issued for:

  • Model design flaws

  • Tolerance complaints within acceptable ranges

  • Customer misuse, modification, or post-processing

  • Incorrect material selection by the Customer

  • Prints damaged after delivery

7.3 W0AEZ’s liability is strictly limited to the cost of the original print.

8. FUNCTIONAL, LOAD-BEARING & SAFETY-CRITICAL USE DISCLAIMER

8.1 Printed Items are not certified for:

  • Structural or load-bearing applications

  • Automotive, aerospace, or industrial machinery

  • Medical, surgical, or diagnostic use

  • Electrical enclosures requiring safety ratings

  • Any life-safety or failure-critical scenario

8.2 The Customer assumes full responsibility for:

  • Testing

  • Validation

  • Safe use

  • Suitability for intended purpose

8.3 W0AEZ is not liable for failure, damage, injury, or loss resulting from the use of Printed Items.

9. TURNAROUND & ORDER PROCESSING

9.1 Typical production time is 3–5 business days, but may vary based on:

  • Print complexity

  • Order volume

  • Material availability

  • Printer maintenance

9.2 Rush orders may be accepted at W0AEZ’s discretion and may incur additional fees.
9.3 Processing times are separate from shipping times.

10. SHIPPING, LOSS, AND DAMAGE

10.1 W0AEZ is not responsible for:

  • Delays caused by carriers

  • Lost or stolen packages

  • Damages occurring during shipping

10.2 If a shipping issue occurs, the Customer must contact the carrier directly.
10.3 W0AEZ may offer assistance but cannot guarantee resolution.

11. WARRANTY & LIMITATION OF LIABILITY

11.1 Printed Items are provided AS-IS with no warranties, express or implied, including merchantability or fitness for a particular purpose.
11.2 W0AEZ’s liability is limited exclusively to the value of the Service provided.
11.3 Under no circumstances shall W0AEZ be liable for:

  • Incidental, consequential, or indirect damages

  • Loss of property, data, revenue, or equipment

  • Personal injury or property damage resulting from use of Printed Items

12. SERVICE MODIFICATION & TERMINATION

W0AEZ reserves the right to:

  • Modify pricing or materials

  • Refuse or cancel jobs

  • Terminate this Service at any time for any reason

13. GOVERNING LAW

This Agreement is governed by the laws of the State of Colorado, USA, without regard to conflict-of-law principles.
Any disputes shall be resolved in Colorado courts or through an agreed-upon arbitration venue.

By submitting a print request or purchasing a 3D printing service from W0AEZ Radio Gear LLC, the Customer acknowledges that they have read, understood, and agree to be bound by this Agreement.

W0AEZ Radio Gear LLC – 2025